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(Remote) Temporary Billing Administrator / Full-time (Calgary, AB Canada)
Company:ClaimsPro LP (Remote) Temporary Billing Administrator / Full-time (Calgary, AB Canada) Loss Adjusting is a fast-paced, complex field of insurance with no 2 files quite the same. Whether it be a home fire, a fender-bender, or an injury caused by a major accident, the ClaimsPro team determines coverage, legal liability, and settles claims with excellent customer service. ClaimsPro relies on their Administrative Assistants to support the branch staff and producers in the delivery of quality service to our clients. We have an existing opportunity for a (Remote) Billing Administrator position. This will be a temporary position to cover a 12-month Maternity Leave. This position is for our ClaimsPro Centralized Services department. The annual salary for this position is $37,000.00 CAD.
The key focus of the position is to provide effective and efficient administrative support within a fast-paced environment. The position duties include typing, computer work on our internal software program and MS Office, billing/invoicing, and may also provide other administrative and clerical support to various branch staff. Other duties as may be required.
Responsibilities
- Daily review, correction and/or rejection of centrally billed invoices; Advise SCM staff on the necessary corrections to make them compliant to guidelines, with instructions to resubmit when completed.
- Educate adjusters about task entries, WIP, formulas, rates and any specifics for their particular client
- Ensure complete transfer of notes in task lines, case information & required attachments & if these items did not transfer, to manually enter same
- Creation of compliant invoices
- Ability to handle pressure of massive volumes of invoices to be processed at certain times of the month and still ensure each invoice receives the attention it requires to maximize chances of it's payment in a timely manner
- Assist Centralized Manager in gathering information & preparation of spread sheets
- Assistance to SCM staff as requested in areas of billings, Bottomline submissions or other requests
- Ability to maintain professional attitude in repetitive duties, such as numerous changes by clients in billing requirements and carry out such changes in a positive manner
Education, knowledge and experience required
• Grade twelve diploma
• A post-secondary diploma in Office Administration will be given preference.
• Proven ability to contribute to and work well within a team environment
• All prospective employees must pass a background check
Environment/Working Conditions:
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.
| Calgary | Alberta |
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Business Development roles - Insurance Claims Industry – (Calgary & Vancouver)
Company:ClaimsPro LP Business Development roles - Insurance Claims Industry – (Calgary & Vancouver) ClaimsPro Canada’s largest independent adjusting firm is looking for relationship-driven Business Development professionals to grow our presence in Western Canada with insurers, brokers, and claims professionals. This role encompasses responsibility to ensure that ClaimsPro remains competitive and well positioned in the marketplace for Clients in the Prairies and Territories and Vancouver regions. We are seeking two individuals - Calgary territory and Vancouver territory. As part of the ClaimsPro Business Development team, candidates will be responsible for driving new business and ensuring highly productive client partnerships are maintained. These roles encompass responsibility to ensure that Claimspro remains competitive and well positioned in the marketplace demonstrating account strategic leadership for Clients in the Western markets. These roles requires hands-on industry experience with a track record of client development, sales execution, and ability to provide continued organic growth and opportunity across the organization.
If you are energized by building relationships, being in the room where decisions are made, and helping professionals connect, this is the opportunity for you!
What You’ll Do? Sales: Build and maintain strong business relationships with your insurance-based network, brokers and insurers Travel regularly to meet clients in person and attend industry events, conferences, and networking functions Capture insights from meetings and translate them into clear, detailed outlines of each client’s needs for operations Establish structured follow-up plans and track progress through consistent engagement Set up client meetings and close on new business. Manage growth initiatives, and drive innovation in account development Relationship management and organic expansion, consistently broadening customer base and services provided for Client partners. Maintain competitive market intelligence to leverage opportunities in the marketplace.
Account Management: Develop and achieve annual sales forecasts, budgets, and business plans. Responsible for key account management, and expansion of organic growth opportunities Accountability for sales initiatives relating to the service of client claims
Key Performance Factors: Centralized focus on client relationship management, profitable net new client growth, customer retention through consistent and effective client contact. Delivery of revenue targets, new business, and organic growth
Who You Are A person with business development experience in the Insurance Industry Minimum of 5+ years insurance industry experience – (specifically Claims experience) Must have established relationships and a strong network of established contacts in the insurance industry. Minimum of 5+ years sales experience CIP beneficial Demonstrates strong presentation skills and a solutions and service orientation. Excellent oral and written communication skills A strong communicator who builds trust quickly and naturally Comfortable and confident in meetings, presentations, and social settings Organized and detail-oriented — you turn conversations into action Curious by nature; you ask the right questions and listen closely Self-motivated and disciplined, with strong follow-through Enjoy travel and representing the company externally
Environment & Working Conditions Positive Team Dynamics Innovative Resourceful Self-Management - Working from home. Organized – planning and strategizing skills. Analytical Negotiator Goal driven. Travel required – client meetings, events, trade shows etc
What We offer Competitive salary - $80,000 to $120,000 annual base salary plus commission Commission structure rewards high achievement and sustained performance No cap on upside — your effort and success directly increase your earnings Auto allowance provided Clear opportunity to grow your role and influence as results are delivered Work-Life Balance & Hybrid/Remote Work Opportunities E-flex Benefits Program & Wellness Initiatives Registered Retirement Savings Plan (RRSP) with 2% Match Training, Career Development, and Employee Recognition Programs Reimbursement for Adjusting Licenses and Dues Employee Referral Bonuses Employee Perks (access to vendor discount programs)
Why Join Us You’ll represent a respected, independent adjusting firm You’ll work closely with experienced adjusters and leadership You’ll have autonomy, visibility, and real impact with ability to build your own success Your work directly shapes how clients experience our company
We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.
| Calgary | Alberta |
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National Account Manager, Insurer Management Services, Remote (Anywhere in Canada)
Company:ClaimsPro LP National Account Manager, Insurer Management Services, Remote (Anywhere in Canada) Salary range: $80,300.00 - $111,500.00 annually ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential. We have an existing opportunity to add an Account Manager to our team! This position may work remotely anywhere in Canada. Overview: The National Account Manager will be accountable for the development and implementation of national internal processes to support ClaimsPro operational leadership and enable adjusters to understand and meet insurer expectations. Supporting the Director of IMS, The National Account Manager will also be responsible for measuring national account performance, communicating the results to insurer and internal stakeholders, and developing strategies to drive better outcomes. Working within a team environment, the incumbent will be responsible for continuously working to enhance and develop strategic relationships with key insurer clients. This role is critical to ClaimsPro’s objective to become the most trusted partner in the industry. Key Performance Criteria: - Effective client relationship management
- Successful development and execution of internal processes
- Delivery of exceptional outcomes on measurable client key performance indicators (KPIs)
Job responsibilities: - Support the Director and Regional adjusting teams in the proactive design of workflows to create efficiencies for client accounts and specific client initiatives
- Provide directions to Account Coordinator Supervisor, and other internal support teams to execute tasks required to meet client expectations.
- Create performance tracking and corrective plans linked to KPIs.
- Provide guidance and feedback on adjuster performance aligned with account requirements.
- Manage and resolve client issues, escalations and requests in a timely manner.
- Administer and maintain client guidelines.
- Act in a consultative and advisory capacity on claims matters and technical issues.
- Coordinate and facilitate information sessions on account requirements as needed.
- Communicate the progress of initiatives clearly to internal and external stakeholders, including participation in regular client stewardship meetings and the preparation of detailed performance reports.
- Collaborate with Claimspro Quality Assurance to facilitate internal file audits.
- Collaborate with Claimspro Training & Development to facilitate technical training and other development requirements.
Qualifications & Experience: - University degree or equivalent business experience.
- CIP or working towards CIP designation
- 3 to 5 years of multi lines adjusting experience
- Fully licensed in Ontario or ability to be fully licensed in Ontario and other Provinces
- Prior account management experience an asset
- Knowledge of third-party vendor systems used by Insurers, including Guidewire and XA
- Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
- Demonstrated ability to communicate effectively at all levels of the organization.
- Proficient in Microsoft office suite (Excel, Power Point, Word, Outlook, SharePoint)
Competencies: - Communication Skills: Must communicate effectively and persuasively with both internal and external stakeholders.
- Leadership: Motivated to collaborate with internal and external partners to work towards a common objective in constantly evolving environments.
- Problem Solving: Working to improve existing processes and procedures proactively and consistently.
- Teamwork: Ability to collaborate with multiple stakeholders and manage conflicting priorities in an effective manner to attain results.
- Rigorous attention to detail and adherence to deadlines.
Environment/Working Conditions: - Remote work environment – anywhere in Canada
- Positive Team Dynamics.
- All prospective employees must pass a background check.
- Available to be on-call until 8:00 PM EST on a rotational basis.
Competitive Compensation: $80,300.00 - $111,500.00 CAD Annual We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.
| Toronto | Ontario |
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Technical Team Lead/Chef(fe) d’équipe technique (Claims Adjuster), REMOTE (Laval, QC)
Company:ClaimsPro LP Technical Team Lead/Chef(fe) d’équipe technique (Claims Adjuster), REMOTE (Laval, QC) Technical Team Lead – Claims (Adjuster) We have an existing opportunity to add a Technical Team Lead/Claims Adjuster to our team in Laval, QC! This position will work remotely and can be based anywhere in the province of Quebec. Summary
The Technical Team Lead serves as a senior technical reference and plays a key role in improving file quality and supporting the development of adjusters.
This position is intended for an adjuster looking to move into a technical leadership role, without necessarily taking on traditional management responsibilities. Responsibilities
• Act as a technical reference for the team (complex files, settlement strategies)
• Support adjusters with their files (analysis, coverage, direction)
• Conduct targeted quality reviews (reports, reserves, client compliance)
• Provide coaching and support the development of adjusters
• Contribute to the continuous improvement of practices and standards
• Collaborate with Directors to support overall performance Profile Sought
• 8 to 10 years of experience in claims adjusting
• Strong technical expertise (experience with complex files /specialty risk is an asset)
• Influential leadership and coaching ability
• Strong rigor, judgment, and quality orientation
• Good understanding of insurer and client expectations • Bilingualism in French and English is a must (oral and written) Conditions
• Role focused on technical value and quality impact
• Opportunity for growth based on contribution We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates. Chef d’équipe technique – Réclamations (Expert en sinistres)Nous avons actuellement une opportunité d’ajouter un(e) Chef(fe) d’équipe technique / Expert(e) en sinistres à notre équipe à Laval (QC). Ce poste est offert en mode télétravail et peut être basé partout dans la province de Québec. Sommaire Le ou la Chef(fe) d’équipe technique agit comme référence technique senior et joue un rôle clé dans l’amélioration de la qualité des dossiers ainsi que dans le développement des expert(e)s en sinistres.
Ce poste s’adresse à un(e) expert(e) en sinistres souhaitant évoluer vers un rôle de leadership technique, sans nécessairement assumer des responsabilités de gestion traditionnelle.
Responsabilités - Agir à titre de référence technique pour l’équipe (dossiers complexes, stratégies de règlement)
- Soutenir les expert(e)s en sinistres dans la gestion de leurs dossiers (analyse, couverture, orientation)
- Effectuer des revues de qualité ciblées (rapports, provisions, conformité aux exigences des clients)
- Offrir du coaching et soutenir le développement des expert(e)s en sinistres
- Contribuer à l’amélioration continue des pratiques et des normes
- Collaborer avec les directeurs afin de soutenir la performance globale
Profil recherché - 8 à 10 ans d’expérience en expertise de réclamations
- Solide expertise technique (expérience en dossiers complexes / risques spécialisés constitue un atout)
- Capacité de leadership d’influence et aptitudes en coaching
- Grande rigueur, bon jugement et forte orientation vers la qualité
- Bonne compréhension des attentes des assureurs et des clients
- Bilinguisme français et anglais requis (à l’oral et à l’écrit)
Conditions - Rôle axé sur la valeur technique et l’impact sur la qualité
- Possibilités d’évolution selon la contribution
Nous accueillons et encourageons les candidatures de personnes en situation de handicap. Des mesures d’adaptation sont disponibles sur demande tout au long du processus de recrutement et d’évaluation. Avis concernant les sollicitations non sollicitées – Agences de recrutement Nous n’acceptons pas les candidatures non sollicitées provenant de recruteurs tiers et demandons aux agences de ne pas communiquer directement avec nos employés ou gestionnaires pour proposer des candidats. Veuillez noter que nous ne verserons aucuns honoraires pour tout placement découlant de la réception d’un CV non sollicité et que tout CV transmis sans demande sera considéré comme information publique. Nous accueillons favorablement les candidatures soumises directement par les candidats.
| Laval | Quebec |
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**In-office** Bilingual Claims Service Representative, Full-Time (Mississauga, ON)
Company:ClaimsPro LP **In-office** Bilingual Claims Service Representative, Full-Time (Mississauga, ON) Salary range: $38,700.00 - $53,700.00 annually Role Summary We have an existing opportunity to add a Bilingual Claims Service Representative to our team! You will work in our Mississauga office providing immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required. This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday for 7.5 hour shifts. This is a full-time opportunity, and will require 37.5 hours of work per week. Only candidates fully bilingual in French and English will be considered
Responsibilities
• Review call report and ensure call has terminated properly, then forward accurate and complete call reports as required.
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to appropriate area
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements
Education, knowledge and experience required
• Post secondary education is required
• Minimum of 1 year of customer service or administrative experience is required
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail
Competencies required to succeed
• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly mannerism
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
What we offer:
• Competitive pay: $38,700 - $53,700 annually
• In addition, you’ll enjoy:
• Work-Life Balance
• E-flex Benefits Program & Wellness Initiatives
• Registered Retirement Savings Plan (RRSP) with 2% Match
• Training, Career Development, and Employee Recognition Programs
• Employee Referral Bonuses
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.
| Mississauga | Ontario |
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Bilingual Claims Service Representative, *Remote work* Full-Time, *Anywhere in Canada* (Toronto, ON)
Company:ClaimsPro LP Bilingual Claims Service Representative, *Remote work* Full-Time, *Anywhere in Canada* (Toronto, ON) Salary range: $35,200.00 - $48,900.00 annually Role Summary We have existing opportunities to add Bilingual Claims Service Representatives to our team! You will work in a remote based environment providing immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required. * In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps)
* Please note that this position requires shift work on a seven (7) day rotating basis with an 8 hour shift between the hours of 7am to 12am. Weekend shifts are mandatory.
*Only candidates fully bilingual in French and English will be considered
*This is a full-time opportunity, and will require 37.5 hours of work per week.
Responsibilities
• Review call report and ensure call has terminated properly, then forward accurate and complete call reports as required.
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to appropriate area
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements
Education, knowledge and experience required
• Post secondary education is required
• Minimum of 1 year of customer service or administrative experience is required
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail Competencies required to succeed
• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly mannerism
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
What we offer:
• Competitive pay: $35,200.00 - $48,900.00 annually
• In addition, you’ll enjoy:
• Work-Life Balance & Hybrid/Remote Work Opportunities
• E-flex Benefits Program & Wellness Initiatives
• Registered Retirement Savings Plan (RRSP) with 2% Match
• Training, Career Development, and Employee Recognition Programs
• Employee Referral Bonuses
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.
| Toronto | Ontario |
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Desktop Adjuster, Commercial Claims, HYBRID (Calgary, AB)
Company:ClaimsPro LP Desktop Adjuster, Commercial Claims, HYBRID (Calgary, AB) We have an existing opportunity for a Desktop Adjuster to join our team! This position will work in a hybrid capacity in Calgary, AB. Why should you consider a career with ClaimsPro? We are proud of our people, and it shows: - You will be part of a team of over 700 independent adjusters from across Canada.
- Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
- You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
- You will be supported by experienced local claims support, centralized after hours support, and dictation services.
- Your claims load is driven by senior executives and business development staff from coast to coast.
- Your workload is balanced, and you will be compensated for your billable hours.
- You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.
- Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.
With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more. Competencies: The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities. To succeed in this role, the ideal candidate should have experience in Personal and/or Commercial lines Auto Property Damage (PD). Some personal Property Claims experience will be considered an asset, as well as the following competencies. • Effective Analytical Skills • Effective communication skills (verbal, written and presentation) • Organizational skills • Interpersonal skills • Relationship Building skills • Demonstrated and proven leadership skills • Sense of urgency and responsiveness Qualifications & Experience University degree or post-secondary education related to insurance. Minimum of 3 years' experience. Effective analytical skills, including identification of cause-and-effect dynamics. Good investigative manner Able to draw valid conclusions and effectively communicate them. Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information. Adjuster’s license, or currently pursuing or have completed the CIP designation.
Advanced communication skills including: Effective written skills including those of a technical nature. Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience. Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner. Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner. Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.
| Calgary | Alberta |
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Intermediate or Senior Field Property Adjuster, HYBRID, (Markham, ON)
Company:ClaimsPro LP Intermediate or Senior Field Property Adjuster, HYBRID, (Markham, ON) Salary range: $0.00 - $0.00 hourly Job Description We have an existing opportunity to add an Intermediate or Senior Property Claims Adjuster to our team! You will work in a Hybrid based environment supporting field requests within the Markham area. Job Summary
The Claims Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. To succeed in this role, the ideal candidate should have background/experience in both residential and commercial property claims. Preference will be given to applicants who qualify for a probationary licence and those with field experience. Key Responsibilities Prompt contact and follow up with policy holders and claimants. Investigate the cause and report to clients with solid recommendations. Using supplied technology (e.g., Docusketch.), scope and establish quantum of damages. Identify exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements. Throughout the claims process, provide high level of customer service to clients and the insured. Participate and share ownership and responsibility for afterhours customer service requirements when required Perform duties assigned to him/her in compliance with established work standards, policies and procedures
Qualifications and Experience:
Completion of high school education; University degree or post-secondary education related to insurance will be given preference. Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive). At least 5 years 'of experience with property claims Ongoing commitment to education and learning; adjuster’s license, or currently pursuing CIP designation Effective analytical skills, including identification of cause-and-effect dynamics Able to draw valid conclusions and effectively communicate them. Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information. Excellent communication skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner. Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
Why join ClaimsPro? We are proud of our people, and it shows: You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers You will be supported by experienced local claims support, centralized after hours support, and dictation services Your claims load is driven by senior executives and business development staff from coast to coast You are compensated for your billable hours and other costs. You are working in parallel with other SCM Insurance services teams Your workload is balanced to ensure you can maintain a high-quality level
Visit www.scm.ca or www.claimspro.ca to learn more.
What we offer:
• Competitive pay: $80,300k-$111,500k per year
• For salaried plus commission-based roles, we offer a competitive salary complemented by a performance-driven commission structure, designed to reward your success. This role provides additional earning potential, giving you the opportunity to maximize your income based on results. Your success matters to us, and we believe in rewarding high performance with meaningful financial incentives and career growth opportunities.
• In addition, you’ll enjoy:
• Pay-for-Performance Incentives
• Work-Life Balance & Hybrid/Remote Work Opportunities
• E-flex Benefits Program & Wellness Initiatives
• Registered Retirement Savings Plan (RRSP) with 2% Match
• Training, Career Development, and Employee Recognition Programs
• Reimbursement for Adjusting Licenses and Dues
• Employee Referral Bonuses
• Employee Perks (access to vendor discount programs)
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.
| Markham | Ontario |
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Property Technical Specialist, Insurer Management Services/Spécialiste technique, Assurance biens – Services de gestion des assureurs, REMOTE (Anywhere in Canada)
Company:ClaimsPro LP Property Technical Specialist, Insurer Management Services/Spécialiste technique, Assurance biens – Services de gestion des assureurs, REMOTE (Anywhere in Canada) Salary range: $80,300.00 - $111,500.00 annually We have an existing opportunity to add a Property Technical Specialist to our team! Overview: The Property Technical Specialist will be accountable for the delivery of XA reporting and XA Client Guidelines to support ClaimsPro operational leadership and enable adjusters to understand and meet insurer expectations. Supporting the Director of IMS, The Property Technical Specialist will also be responsible for measuring regional performance, communicating the results to internal stakeholders, and developing strategies to drive better outcomes. Working within a team environment, the incumbent will be responsible for continuously working to enhance XA performance within Claimspro. This role is critical to ClaimsPro’s objective to become the most trusted partner in the industry. Organizational Alignment: - Reports to the Director, IMS
- Accountable to external and internal stakeholders:
- ClaimsPro Business Unit Leaders and the field operations
- ClaimsPro Key Insurer Clients
- ClaimsPro Business Development
Key Performance Criteria: - Effective use of XA reporting.
- Successful development and execution of internal processes including escalation management.
- Delivery of exceptional outcomes on measurable XA KPI criteria.
Job Responsibilities: - Support the Director of IMS and Regional adjusting teams in the proactive design of workflows to create efficiencies for XA usage.
- Provide oversight and guidance on files requiring technical direction.
- Create, manage, and oversee XA Standard Operating Procedures.
- Maintain current client guidelines and expectations related to the use of XA.
- Review guidelines and act as SME to provide feedback on issues where client guidelines and adjuster processes are not aligned.
- Monitor and maintain active XA user list.
- Work in conjunction with other departments to support client needs.
- Assist with onboarding of adjusters to projects.
- Collaborate with key stakeholders on any special projects and initiatives related to XA.
- Identify adjuster XA handling trends and coaching opportunities.
- Provide reporting on adjuster performance aligned with account requirements.
Qualifications & Experience: - 3 to 5 years of relevant property claims adjusting experience
- Demonstrated advanced knowledge of XactAnalysis
- Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
- Demonstrated ability to communicate effectively at all levels of the organization, including presentations to both internal and external stakeholders.
- Proficient in Microsoft office suite (Excel, Power Point, Word, Outlook, SharePoint)
Competencies: - Communication Skills: Must communicate effectively and persuasively with both internal and external stakeholders.
- Leadership: Motivated to collaborate with internal and external partners to work towards a common objective in constantly evolving environments.
- Problem Solving: Working to improve existing processes and procedures proactively and consistently.
- Teamwork: Ability to collaborate with multiple stakeholders and manage conflicting priorities in an effective manner to attain results.
- Rigorous attention to detail and adherence to deadlines.
Environment/Working Conditions: - Remote work environment – anywhere in Canada
- Positive Team Dynamics.
- All prospective employees must pass a background check.
Competitive Compensation: 80,300.00 - 111,500.00 CAD Annual We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates. Aperçu Le Spécialiste technique en assurance biens sera responsable de la production des rapports XA et des directives clients XA afin d'appuyer la direction opérationnelle de ClaimsPro/IndemniPro et de permettre aux experts en sinistres de comprendre et de satisfaire aux attentes des assureurs. En collaboration avec le Directeur général d’IMS, il sera également chargé de mesurer le rendement régional, de communiquer les résultats aux parties prenantes internes et d'élaborer des stratégies visant à améliorer les résultats. Au sein d'une équipe, il aura pour mission d'améliorer en permanence le rendement XA chez ClaimsPro/IndemniPro. Ce rôle est essentiel à l'objectif de ClaimsPro/IndemniPro de devenir le partenaire le plus fiable dans l’industrie. Alignement organisationnel - Relève du Directeur général, IMS
- Responsable auprès des parties prenantes internes et externes :
- Responsables des unités d’affaires de ClaimsPro/IndemniPro et opérations sur le terrain
- Principaux clients assureurs de ClaimsPro/IndemniPro
- Développement des affaires de ClaimsPro/IndemniPro
Critères de rendement clés - Utilisation efficace des rapports XA.
- Développement et mise en œuvre réussis des processus internes, notamment la gestion des escalades.
- Obtention de résultats exceptionnels au regard des indicateurs de rendement clés (IRC) XA mesurables.
Responsabilités du poste - Soutenir le Directeur général d'IMS et les équipes régionales de règlement de sinistres dans la conception proactive de flux de travail afin d'optimiser l'utilisation d’XA.
- Assurer la supervision et le suivi des dossiers nécessitant une expertise technique.
- Créer, gérer et superviser les procédures opérationnelles standards relatives à XA.
- Maintenir à jour les directives et les attentes des clients concernant l'utilisation d’XA.
- Examiner les directives et agir en tant qu'expert en la matière pour fournir une rétroaction sur les points de divergence entre les directives des clients et les processus des experts en sinistres.
- Suivre et tenir à jour la liste des utilisateurs actifs d’XA.
- Collaborer avec les autres services pour répondre aux besoins des clients.
- Contribuer à l'intégration d’experts en sinistres aux projets.
- Collaborer avec les principales parties prenantes dans le cadre de projets et initiatives spéciaux liés à XA.
- Identifier les tendances en matière de gestion XA par les experts en sinistres et les opportunités d’accompagnement.
- Fournir des rapports sur le rendement des experts en sinistres, conformément aux exigences des comptes.
Qualifications et expérience - 3 à 5 ans d'expérience pertinente en gestion de réclamations biens
- Maîtrise avancée du logiciel XactAnalysis
- Excellentes compétences organisationnelles et capacité à gérer efficacement les priorités conflictuelles
- Aptitude à communiquer efficacement à tous les niveaux de l'organisation, y compris lors de présentations aux parties prenantes internes et externes
- Maîtrise de la suite Microsoft Office (Excel, PowerPoint, Word, Outlook, SharePoint)
Compétences - Compétences en communication : Capacité à communiquer efficacement et avec conviction auprès des parties prenantes internes et externes.
- Leadership : Motivation à collaborer avec les partenaires internes et externes pour atteindre un objectif commun dans des environnements en constante évolution.
- Résolution de problèmes : Capacité à améliorer de manière proactive et constante les procédures et les processus existants.
- Travail d’équipe : Capacité à collaborer avec de multiples parties prenantes et à gérer efficacement les priorités conflictuelles pour atteindre les objectifs.
Environnement/conditions de travail - Télétravail – partout au Canada
- Dynamique d'équipe positive
- Tous les candidats doivent se soumettre à une vérification des antécédents.
Nous et nos sociétés affiliées accueillons et encourageons les candidatures de personnes handicapées. Des aménagements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d’évaluation. Déclaration sur le recrutement non sollicité de candidats – Agences de recrutement
Nous et nos sociétés affiliées n’acceptons pas les CV non sollicités envoyés par des recruteurs tiers et demandons par la présente aux agences de ne pas contacter directement nos employés ou nos gestionnaires afin de leur présenter des candidats. Nous ne paierons aucun frais pour tout placement résultant de la réception d’un CV non sollicité et considérerons tout CV non sollicité transmis comme une information publique. Nous acceptons uniquement les CV soumis directement par les candidats.
| Mississauga | Ontario |
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Expert en sinistre automobile - télétravail / Desktop Automobile Claims Adjuster - Remote (Laval, Québec)
Company:ClaimsPro LP Expert en sinistre automobile - télétravail / Desktop Automobile Claims Adjuster - Remote (Laval, Québec) Expert en sinistre automobile interne Nous cherchons actuellement à ajouter un expert automobile à notre équipe (1 à 3 années d'expérience)! Pourquoi devriez-vous envisager une carrière avec IndemniPro? Nous sommes fiers de nos employés et cela montre : - Vous ferez partie d'une équipe de plus de 700 experts en sinistre indépendants à travers le Canada.
- Votre carrière peut évoluer vers d’autres genres de réclamation, vers la gestion de succursales à travers le Canada ou vers de nouveaux rôles - le ciel est la limite.
- Vous travaillerez sur le logiciel de pointe EspaceRéclamations, conçu par un expert pour les experts et maintenu moderne avec notre équipe interne de programmeurs et de développeurs.
- Votre charge de travail est dirigée par des cadres supérieurs et des employés chargés du développement des affaires d'un océan à l'autre.
- Vous aurez droit à une multitude d'avantages tels que le remboursement des frais d'études, le remboursement des frais annuels rattachés à vos permis d’expert, des programmes de mentorat et un régime d'assurance-maladie et dentaire à prestations flexibles qui vous permet de personnaliser votre couverture.
- Opportunité d’obtenir votre permis d’expert en sinistre dans toutes les provinces canadiennes.
- Si vous ne désirez pas travailler de la maison à temps plein, notre bureau local vous accueillera, vous fournira un bureau agréable, des collègues sympathiques et un endroit pour développer votre carrière.
Avec plus de 90 succursales au Canada, IndemniPro est le plus important fournisseur de services de gestion de réclamations, d'un océan à l'autre. Nos professionnels en sinistres offrent un large éventail d'expertises dans de multiples disciplines et s'engagent à fournir un service de la plus haute qualité à nos clients. Visitez www.scm.ca ou www.claimspro.ca pour en savoir plus. Résumé du rôle: Nous cherchons présentement à ajouter un expert automobile à notre équipe des Comptes Nationaux ! Un permis d’expert en sinistre valide au Québec est requis (entreprise obligatoire). L'expert indépendant ajuste activement les sinistres tout en veillant à maximiser les opportunités de développement commercial. Pour réussir dans ce rôle, le candidat idéal doit avoir une formation/expérience dans les réclamations automobiles. La majeure partie du travail sera consacré à des dossiers automobiles pour un compte majeur (accidents, pertes totales & vols). Responsabilités: - Contact et suivi rapides avec les assurés et les réclamants.
- Enquêter sur la cause et faire rapport aux clients avec des recommandations solides.
- Tout au long du processus de réclamation, fournir un service à la clientèle de haut niveau aux clients et aux assurés.
- Exécuter les tâches qui lui sont confiées conformément aux normes de travail, politiques et procédures établies.
Compétences requises pour réussir: - Proactif dans la recherche de résolutions, avec un sentiment d'urgence et de réactivité.
- Compétences analytiques efficaces, y compris l'identification des dynamiques de cause à effet.
- Capable de tirer des conclusions valables et de les communiquer efficacement.
- Capacité à gérer la pression avec calme, en particulier lors de conflits et de situations difficiles.
- Doit avoir des compétences relationnelles avec un parti pris pour établir des relations avec sa propre équipe et les parties prenantes des réclamations.
- Maîtrise des ordinateurs et de la technologie actuelle
- Compétences orales efficaces, y compris l'écoute, les entretiens, la négociation, etc.; Doit être capable de fléchir le style approprié au public.
- Excellentes compétences en service à la clientèle et veille à ce que toutes les demandes soient traitées efficacement et en temps opportun.
- Le bilinguisme (français et anglais) est un atout majeur dans le département des comptes nationaux.
Nous et nos sociétés affiliées accueillons et encourageons les candidatures de personnes handicapées. Des aménagements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d’évaluation. Déclaration sur le recrutement non sollicité de candidats – Agences de recrutement
Nous et nos sociétés affiliées n’acceptons pas les CV non sollicités envoyés par des recruteurs tiers et demandons par la présente aux agences de ne pas contacter directement nos employés ou nos gestionnaires afin de leur présenter des candidats. Nous ne paierons aucun frais pour tout placement résultant de la réception d’un CV non sollicité et considérerons tout CV non sollicité transmis comme une information publique. Nous acceptons uniquement les CV soumis directement par les candidats. Desktop Automobile Claims Adjuster We are currently looking to add an adjuster ( to 3 years' experience) to our team! Why should you consider a career with ClaimsPro? We are proud of our people, and it shows: - You will be part of a team of over 700 independent adjusters from across Canada.
- Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
- You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
- Your claims load is driven by senior executives and business development staff from coast to coast.
- You will be entitled to a multitude of benefits such as education fee reimbursement, reimbursement of your annual license(s) renewal; mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.
- Opportunity for you to obtain your claims adjuster license in all Canadian provinces.
- If you do not want to work from home, our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.
With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more. Role Summary: We are currently looking to add an automobile claims adjuster to our National Accounts team! A valid Quebec Claims Adjuster's license is required (commercial is mandatory). The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. To be successful in this role, the ideal candidate will have training/experience in automobile. The majority of the work will be on automobile claims for a major account (accident, theft & total loss). Responsibilities: - Prompt contact and follow up with policy holders and claimants.
- Investigate the cause and report to clients with solid recommendations.
- Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements.
- Throughout the claims process, provide high level of customer service to clients and the insured.
- Perform duties assigned to him/her in compliance with established work standards, policies and procedures.
Competencies Required to Succeed: - Proactive in finding resolutions, with sense of urgency and responsiveness.
- Effective analytical skills including identification of cause-and-effect dynamics.
- Able to draw valid conclusions and effectively communicate them.
- Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
- Ability to handle pressure with a calm demeanor, especially during conflict and difficult situations.
- Must have people skills with bias towards building relationships with own team and claims stakeholders.
- Proficient with computers and current technology
- Effective written skills including grammar and those of a technical in nature.
- Effective oral skills, including listening, interviewing, negotiating, etc.; Must be able to flex style appropriate to audience.
- Excellent customer service skills and ensures that all inquiries are effectively dealt with in a timely manner.
- Bilingualism (English & French) is a strong asset
We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.
| Laval | Quebec |
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Apply Now
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