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In-Office Administrative Assistant/ Full-time (Windsor, ON Canada)
Company:ClaimsPro LP In-Office Administrative Assistant/ Full-time (Windsor, ON Canada) ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential. We are looking for a strong Administrative Support candidate to join our team! This position is In-Office and will be located in our Windsor, ON office. Candidate should live close to the office location, as you will be expected to be in office weekly. Why should you consider a career with ClaimsPro? You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust/Claimspace software. As one of the five companies under the SCM Insurance Services umbrella, you have the potential for you grow your career in a multitude of areas. Your workload is balanced. You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.
Want to learn more? Visit www.scm.ca or www.claimspro.ca Job Responsibilities Support to the adjusting team (Accident Benefits, Liability, Property or other areas) and the branch office Provide high level of customer service to clients and the insured Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelines Professional telephone manner and excellent communication skills both written and verbal Ability to problem solve and work well independently and in a team environment Strong organizational skills with an ability to re-prioritize tasks and manage time effectively Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization Ability to work well under pressure and maintain composure in a fast paced and changing environment Maintaining applicable information and data entry within internal claims management software Sending appropriate client acknowledgements, confirmations and correspondences to clients, claimants, legal representatives and parties involved on various claim files Transcribing data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjuster Transcribing reports and statements when required Processing client invoicing for claims and prepare files for closure Administrative support to the district/branch manager, assistant branch manager and property supervisor as needed Coordinating and arranging various appointments for adjusters in addition to handing both incoming/outgoing phone inquiries Reception relief answer phones and forward calls in a timely, professional and efficient manner Other duties as assigned
Qualifications & Experience A post secondary diploma in Office Administration Equivalency in combination of education and experience will be considered. Ongoing commitment to education and learning Able to draw valid conclusions and effectively communicate them. Qualify for Adjuster’s license - must be willing to take courses and obtain license in the future Proficient with use of Microsoft Office Products (Outlook, Word, Excel, Onedrive) Previous experience within a dynamic team will be given preference. Previously demonstrated ability to execute high attention to detail Demonstrated ability to manage changing priorities and proven organizational skills Demonstrated behaviors showing initiative behaviors and follow-up skills Demonstrated ability to maintain a high level of confidentiality Demonstrated professionalism and work ethic Proven ability to contribute to and work well within a team environment Advanced communication skills including: Effective written skills including grammar and those of a technical nature Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner. Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner. Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations. Commitment to ongoing education and learning Positive Team Dynamics All prospective employees must pass a background check Time Allocation estimations are subject to change
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
| Windsor | Ontario |
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Account Manager, National Accounts - Insurance (Hybrid, Markham, ON)
Company:ClaimsPro LP Account Manager, National Accounts - Insurance (Hybrid, Markham, ON) Why join ClaimsPro? You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories. Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit. You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers. You will be supported by experienced local claims support, centralized after hours support, and dictation services. Your claims load is driven by senior executives and business development staff from coast to coast. You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending. Your continuous education fees are reimbursed to maintain your license. Your workload is balanced to ensure you can maintain a high-quality level and manage your abeyance.
Working with the National Accounts Leadership team, the main responsibility of this role is to provide/manage effective claims management solutions for our top commercial and personal lines clients. Role Responsibilities: Management of a portfolio of client accounts relating to automobile, property and general liability exposures. Establish and implementation of Best Handling Practices unique to each client. Performance of day-to-day tasks such as responding to client stakeholders, internal stakeholders (operations, sales) and addressing inquiries / concerns as needed. Create and Maintain Service Level Agreements and Claims Handling Process/Guideline documents as per Client contractual obligations Conduct regular stewardship and client facing meetings Support achievement of financial and production targets through management of KPIs such as abeyance, adjuster billings, claims response times, cycle times, and account receivables. Adjuster Performance management through quality assurance reviews and audits, regular adjuster meetings and complaint management Weekly review of the operational dashboard KPI targets Potential leadership, guidance and mentoring of a dedicated adjusting team Act in a consultative and advisory capacity on claims matters and technical issues Participation in the RFP process for new business and existing client contract renewals
Qualifications & Experience:
University Degree and/or CIP/FCIP Designation Minimum of 5-7 years’ experience in Property & Casualty claims adjusting, multi provincial experience preferred Supervisory experience is an asset Fully licensed in Ontario or ability to be fully licensed in Ontario and other Provinces Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner Strong computer skills including working knowledge of Microsoft Office Suite, specifically Excel, Word and PowerPoint and an ability to learn new technical systems Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations Strong negotiation skills Ability to speak and write in French is an asset
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
| Markham | Ontario |
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Apply Now
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**In-office** Bilingual Claims Service Representative, Full-Time (Mississauga, ON)
Company:ClaimsPro LP **In-office** Bilingual Claims Service Representative, Full-Time (Mississauga, ON) Role Summary Provide front-line quality customer services and fulfill an important role in the claims creation process for new claim reports received via email, fax, and telephone. Perform claims triage on new losses by engaging designated resources, claim units, and/or protocols to respond to defined categories of high-profile, complex claims nationally. Take part of a phone queue primarily receiving inbound calls, though some outbound call follow up is required. All calls require documentation and data entry for claims creation and follow up. This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday for 7.5 hour shifts. Competencies required to succeed Professional demeanor and strong customer service skills Superior communication skills both written and verbal Strong organizational skills with an ability to re-prioritize tasks and manage time effectively Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization Ability to work well under pressure and maintain composure in a fast paced and changing environment Reliable and punctual Ability to work independently with minimum supervision Ability to use good judgment and hit the ground running Previous insurance experience is a definite asset as are CIP courses or a willingness to take CIP courses through the Insurance Institute
Responsibilities Field and enter new claims reports received through a variety of methods, such as email, telephone, and fax. Triage new claim notices and report, as applicable, to all layers or as specifically instructed by the Claims Advocate. Reporting in line with service level agreement. Identify type of loss and coordinate response to defined categories of loss events across all lines of business. As applicable, manage and distribute incoming email communication from seven zonal email boxes. Identify the immediate needs and requirements of incoming new losses. – is it immediate and high priority. Provide training/mentoring and technical expertise to the internal organization and business partners for succession planning purposes. Provide administrative support and assistance when required. Generate ad-hoc statistical reports as required. Support process improvements and share these with management. Follow up with external insurers/adjusters regarding claim number and reserves
Education, knowledge and experience required Post-secondary education Insurance industry experience/exposure preferred Minimum 1 year of experience in a customer service/support role required Previous experience working in a call center environment or on a queue preferred Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint) Strong computer skills with an aptitude/ability to learn new software/databases Bilingual in English and French is required
Environment/Work Conditions SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
| Mississauga | Ontario |
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Apply Now
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Field Adjuster, Liability Claims, HYBRID (Calgary, AB)
Company:ClaimsPro LP Field Adjuster, Liability Claims, HYBRID (Calgary, AB) We are currently looking to add a Liability Adjuster to our team! This role will be a combination remote and field work. Why join ClaimsPro? We are proud of our people and it shows: You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories; Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit; You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers; You will be supported by experienced local claims support, centralized after hours support, and dictation services; Your claims load is driven by senior executives and business development staff from coast to coast; You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending; you are working in parallel with other SCM Insurance services Your continuous education fees are reimbursed to maintain your license; Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;
Visit www.scm.ca or www.claimspro.ca to learn more!
The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.
Qualifications, Experience & Details:
Earnings may vary depending on billings The ideal candidate should have experience in Property Claims or Multi-Line Claims at least one of these areas: Property, Liability, Accident & Benefits. Bodily Injury claims University degree or post-secondary education related to insurance Minimum of 3 year’s experience Adjuster’s license, or currently pursuing CIP designation Equivalency in combination of education and experience will be considered. Ongoing commitment to education and learning. Effective analytical skills, including identification of cause-and-effect dynamics Good investigative manner Able to draw valid conclusions and effectively communicate them. Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information. Advanced communication skills including: Effective written skills including those of a technical nature Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience. Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner. Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner. Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations. Strong commitment to ongoing education and learning. Candidate must reside in Calgary
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates
| Calgary | Alberta |
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Apply Now
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Field Claims Adjuster (Bodily Injury & Accident Benefits), HYBRID (Calgary, AB)
Company:ClaimsPro LP Field Claims Adjuster (Bodily Injury & Accident Benefits), HYBRID (Calgary, AB) We are currently looking to add an Adjuster to our team! This role will be a combination of remote and field work. Why join ClaimsPro? We are proud of our people and it shows: You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories; Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit; You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers; You will be supported by experienced local claims support, centralized after hours support, and dictation services; Your claims load is driven by senior executives and business development staff from coast to coast; You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending; you are working in parallel with other SCM Insurance services Your continuous education fees are reimbursed to maintain your license; Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;
Visit www.scm.ca or www.claimspro.ca to learn more!
The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.
Qualifications, Experience & Details:
Earnings may vary depending on billings The ideal candidate should have experience in at least one of these areas: Property, Liability, Accident Benefits, Bodily Injury claims (with a preference on Accident Benefits/Bodily Injury Claims) University degree or post-secondary education related to insurance Minimum of 3 year’s experience Adjuster’s license, or currently pursuing CIP designation Equivalency in combination of education and experience will be considered. Ongoing commitment to education and learning. Effective analytical skills, including identification of cause-and-effect dynamics Good investigative manner Able to draw valid conclusions and effectively communicate them. Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information. Advanced communication skills including: Effective written skills including those of a technical nature Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience. Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner. Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner. Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations. Strong commitment to ongoing education and learning. Candidate MUST already reside in Calgary
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates
| Calgary | Alberta |
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Apply Now
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Intermediate/Senior Claims Adjuster (Liability/Bodily Injury), HYBRID, (Toronto, ON)
Company:ClaimsPro LP Intermediate/Senior Claims Adjuster (Liability/Bodily Injury), HYBRID, (Toronto, ON) Overview ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential. Why should you consider a career with ClaimsPro? You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust software. As one of the seven companies under the SCM Insurance Services umbrella, you have the potential for you grow your career in a multitude of areas. Your workload is balanced and you will be compensated for your billable hours. You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.
Visit www.scm.ca or www.claimspro.ca to learn more Job Responsibilities Claim investigations as required for exposure and within account guidelines parameters Make initial contact as per account guidelines. Report to client as per account guidelines. Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements Provide high level of customer service to clients and the insured Participate and share ownership and responsibility for afterhours customer service requirements
Qualifications & Experience University degree or post-secondary education related to insurance Equivalency in combination of education and experience will be considered. Ongoing commitment to education and learning. Ability to maintain detailed and accurate file documentation capture and ensure file expenses records are in order Manage challenging coverage claims with tact and professionalism Effective analytical skills, including identification of cause and effect dynamics Good investigative manner Able to draw valid conclusions and effectively communicate them. Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information. Adjuster’s license, or currently pursuing CIP designation Proficient with use of Microsoft Office Products (Outlook, Word, Excel, OneDrive) Previous adjusting experience preferred Advanced communication skills including: Effective written skills including grammar and those of a technical nature Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience. Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner. Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations. Strong commitment to ongoing education and learning
Competencies The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities. To succeed in this role, the ideal candidate should have background/experience in accident benefits, liability, and bodily injury claims as well as the following competencies:
?Excellent Analytical Skills Excellent communication skills (verbal, written and presentation) Excellent Organizational skills Excellent Interpersonal skills Excellent Relationship Building skills Sense of urgency and responsiveness Ensure prompt and equitable handling and settlement of minor injury, non-catastrophic and catastrophic Accident Benefit Claims. Interpret and confirm policy wordings and the SABS to determine if the claim is within the scope of coverage. Collect all information and evidence relevant to the loss. Negotiate with policy holders and third parties and direct and instruct outside vendors. Evaluate and analyze various medical and non-medical documents to process claims within proper guidelines.
Environment /Working Conditions This position requires some travel; candidate is required to service the west end, all throughout Niagara inclusive of Stoney Creek, Hamilton, Burlington, etc. Start-up environment Positive Team Dynamics All prospective employees must pass a background check Time Allocation estimations are subject to change
Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
| Toronto | Ontario |
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Apply Now
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Executive General Adjuster, Specialty Risk Division, Full-Time (Calgary, AB)
Company:ClaimsPro LP Executive General Adjuster, Specialty Risk Division, Full-Time (Calgary, AB) ClaimsPro’s Specialty Risk Division (SRD) is Canada’s largest team of commercial loss professionals. Our Complex, Commercial & Industrial (CCI) unit is comprised of Senior General and Executive General Adjusters - highly experienced individuals who possess professional backgrounds in law, engineering, finance and insurance. Our CCI team is managed nationally with regional support in Western Canada, Central Canada, Quebec and Eastern Canada. CCI handles a diverse portfolio of commercial losses across Canada and internationally, coordinating teams of professionals to oversee all aspects of claims through efficient and timely resolution. Our national CCI team is supported by Canada’s largest network of adjusters, coast to coast. With ClaimsPro’s branch staff as a resource under the direction of CCI, our large loss capacity in Canada is unmatched. We focus exclusively on commercial losses in Complex/Specialty lines, which includes, but is not limited to: - Commercial Property
- Industrial Risks
- Business Interruption
- Course of Construction
- Wrap Up Liability
- Oil & Gas
- Renewable Energy
- Mining
- Professional Indemnity
- Pollution / Environmental Liability
- Cyber
- Appraisal
Managing Complexity with Simplicity - Commercial claims can be large and complex, involving multiple stakeholders and divergent needs. CCI manages this complexity with a simple approach that leverages ClaimsPro’s national network of professional and technological resources. Clients ultimately benefit from a multi-disciplinary team of technical experts who understand the nuances of the local markets to the claim. Our team is further empowered by iAdjust™, ClaimsPro’s intuitive and innovative claims management technology that simplifies all document administration, handling, and communication. Managing Complexity with Accessibility - CCI facilitates the claims process, acting as the primary point of contact for all stakeholders. This minimizes response times and streamlines reporting, allowing clients to develop a comfortable working relationship with CCI, promoting confidence among all parties and ensuring a swift and successful resolution to claims. The successful candidate will have 10+ years’ experience with a proven track record of: - Marketing directly to insurers, brokers and risk managers
- Superior ability to interpret complex coverage conditions and exclusions
- Superior report writing ability, and proven ability to analyze and present claim data to insurers in an organized and professional manner
- Ability to oversee and direct consultants, lawyers, forensic accountants and engineers, and other experts to ensure timely and effective claim resolution
- Additional professional claims related designation such as FCIP, CFEI, CLA, FCIAA, or postsecondary qualification or equivalent national or international designation
- Extensive specialist claim handling experience in two or more specific disciplines including: mining, energy, commercial/industrial losses, course of construction/wrap-up liability, boiler & machinery, professional indemnity, directors & officers, fidelity & surety bonds, crime, financial risks, inland/wet marine, cyber claims, environmental losses, jewelers/furriers block, entertainment, heavy equipment, medical malpractice, products recall, products liability
- Professional demeanor and ability to communicate clearly to all stakeholders in a formal group setting
- Licensed in jurisdictions inside and outside of home province
- Experience with mediation/alternate dispute resolution, provision of evidence at discovery/trial, provision of sworn statement on claim related matter
- Must be able to travel outside of Calgary as required
Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
| Calgary | Alberta |
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Apply Now
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Technical Claims Specialist, Auto - Hybrid or Remote (Markham, Ontario)
Company:ClaimsPro LP Technical Claims Specialist, Auto - Hybrid or Remote (Markham, Ontario) We are currently looking to add an experienced Technical Claims Specialist - Auto to our team to work in a REMOTE or HYBRID environment.
The Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner.
Role Responsibilities: The successful candidate will be responsible for investigating and adjusting personal and commercial auto claims, as well as third-party liability claims. They will deliver high-quality service in accordance with ClaimsPro and client standards, ensuring timely and fair claim settlements within corporate policy guidelines. Specifically, the Technical Claims Specialist will be expected to: - Investigate, negotiate and settle claims
- Direct field investigations as required for exposure and within account guidelines parameters.
- Make initial contact as per account guidelines.
- Report to client as per account guidelines.
- Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements
- Provide high level of customer service to clients and the insured.
Drawing on their experience and expertise in adjusting claims and understanding handling processes, the successful candidate also supports adjusting peers through: - Providing guidance and direction to adjusting peers on claims handling strategies and issue resolution.
- Supervising back up and support as required (providing support to the team, approve reserves and payments.)
- Assisting with the training and development of staff on accounts specific processes.
- Assisting with the resolution of claims issues / escalations.
- Providing secondary resource and contact for clients.
Qualifications and Experience: - University degree or post-secondary education related to insurance is nice to have.
- Minimum of 3 years’ experience.
- CIP designation or working towards designation.
- Adjuster’s license or have completed a minimum of the below 4 CIP courses:
- C11: Principles and Practice of Insurance
- C12: Insurance on Property
- C13: Insurance Against Liability—Part 1
- C14: Automobile Insurance—Part 1
- C110: Essentials of Loss Adjusting (Nice to have)
- Equivalency in combination of education and experience will be considered.
- Ongoing commitment to education and learning.
- Effective analytical skills, including identification of cause and effect dynamics
- Good investigative manner
- Able to draw valid conclusions and effectively communicate them.
- Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
Why join ClaimsPro? We are proud of our people and it shows: You will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories; Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit; You will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers; You will be supported by experienced local claims support, centralized after hours support, and dictation services; Your claims load is driven by senior executives and business development staff from coast to coast; You are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending; you are working in parallel with other SCM Insurance services Your continuous education fees are reimbursed to maintain your license; Your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;
Visit www.scm.ca or www.claimspro.ca to learn more
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
| Markham | Ontario |
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Apply Now
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Branch Manager, Full-Time, Markham or Whitby (Markham, ON)
Company:ClaimsPro LP Branch Manager, Full-Time, Markham or Whitby (Markham, ON) Overview ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential. Why should you consider a career with ClaimsPro? You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust software. As one of the seven companies under the SCM Insurance Services umbrella, you have the potential for you grow your career in a multitude of areas. Your workload is balanced and you will be compensated for your billable hours. You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.
Want to learn more? Visit www.scm.ca or www.claimspro.ca. Job Responsibilities Financial Management Responsible for the management and assist in the collection of account receivables Responsible for the management of direct reports billings and maintaining the level of interims as per company standards Responsible for revenue contributions and EBITDA/margins
File Quality / Customer Service In preparation for QA file reviews, review billings and fees in accordance with client billing expectations and corporate standards Handle insured and client complaints, monitor and ensure resolutions reached Review, analyze, revise, and sign adjuster’s reports, ensuring compliance/accuracy and efficiency Review fees for accuracy and quality
Technical Expertise and Support Act in a consultative and advisory capacity on claims matters and technical issues such as: coverage analysis, subrogation, liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims Adjuster Production Manage budgeted revenue expectations in conjunction with individual adjuster production Works with Supervisor, Administrative Support to coordinate effective file support for adjusters
Employee Development Prepare and discuss performance reviews with staff members Provides guidance and feedback regarding performance Support technical training and other development requirements Coordinate and facilitate staff meeting on a regular basis In conjunction with the Licensing Officer, monitor and track licensing status/issues with FSCO and manage criteria for all direct reports
Resource Management Business Development Other Support the account management and effective partnerships with dedicated accounts; running performance overviews and producing monthly revenue reports in order to track trends Special projects as assigned by management Responsible for the communication of corporate policies and ensuring compliance Provides file review feedback and in some cases direction on file completion
Qualifications & Experience University degree/college diploma preferred or equivalent business experience. CIP / FCIP designation or actively pursuing and/or nearing completion of same. Minimum of 10 years claims adjusting experience with experience at the management level Field Claims adjusting experience required Proficient with MS Office skills (Outlook, Word, Excel, PowerPoint, Explorer) Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
Advanced communication skills including: Effective written skills including those of a technical nature Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience. Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner. Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner. Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations. Strong commitment to ongoing education and learning.
Competencies Management abilities -demonstrated skills to effectively manage people and service, using a fiscally responsible approach and an entrepreneurial focus Leadership skills - the ability to lead people effectively Business Acumen - the ability to initiate and contribute to business development through visibility, displaying of technical expertise and networking Initiative - must be able to proactively identify new opportunities within the industry and successfully lead those opportunities to conclusion Determination – the ability to continue to strive for a solution despite obstacles from others and/or uncontrollable situations Achievement Orientation - demonstrated initiative and resourcefulness to achieve desired goals and o objectives. Problem Solving - the ability to look at situations and barriers to creatively provide solutions that meet the needs of all parties in the best collective manner possible. Service Orientation - Creates and sustains an organizational culture which encourages others to provide the quality of service essential to high performance.
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates
| Markham | Ontario |
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Apply Now
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Expert en sinistres - Division des risques spéciaux (SRD) - (Montréal, QC)
Company:ClaimsPro LP Expert en sinistres - Division des risques spéciaux (SRD) - (Montréal, QC) Expert en sinistres - Division des risques spéciaux (SRD) - (Montréal, QC) Le poste en bref Enquêter sur tout type de réclamation en assurance des particuliers et en assurances des entreprises, évaluer les dommages et négocier le règlement de sinistres pour le compte de compagnies d'assurance ou pour des autoassurés. Formation, connaissances et expérience requises : - Expérience en règlement de sinistres - responsabilité civile
- Bonnes aptitudes en communications interpersonnelles
- Aptitudes à négocier
- Bonne gestion du temps
- Faire preuve d’esprit d’équipe
- Dédié au service à la clientèle
Responsabilités : - Recueillir les versions des faits des assurés et/ou des témoins/tiers en les interrogeant avec tact et vigilance, selon les normes de qualité de nos clients et du service à la clientèle.
- Enquêter sur les faits et circonstances afin de déterminer la cause et la responsabilité du sinistre; communiquer des recommandations bien fondées aux clients.
- Constater et déterminer l’étendue des dommages selon les normes de nos clients.
- Négocier un règlement équitable et satisfaisant pour toutes les parties en cause.
- Participer au développement des affaires en rencontrant régulièrement les clients actuels.
- S'acquitter des tâches qui lui sont confiées conformément aux normes de travail, politiques et procédures établies.
Compétences requises pour réussir : - Un diplôme d’études universitaires ou d’études collégiales spécialisées en droit criminel, en droit et en sécurité, ou en administration des affaires. Votre éducation formelle en jugement; les compétences que vous avez acquises en travaillant dans le milieu juridique peuvent faire de vous un candidat idéal pour un poste d’expert en sinistres.
- Spécialisation dans les dossiers erreurs et omissions et/ou responsabilité des administrateurs et dirigeants.
- Permis d’expert en sinistres valide de l’AMF - catégorie 5A
- De 7 à 10 ans d'expérience en règlement de sinistres
- Permis de conduire valide
- Bilinguisme un atout
Compétences requises : - Autonomie et sens des responsabilités;
- Capacité d'analyse et de jugement
- Souci du travail bien fait et respect des échéances;
- Bonnes aptitudes à la rédaction.
SCM Services d’assurances et ses filiales accueillent et encouragent les candidatures de personnes handicapées. Des aménagements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation. Tous les employés potentiels doivent faire l'objet d'une vérification de leurs antécédents. Déclaration sur le recrutement non sollicité de candidats - Agences de recrutement SCM Services d’assurances (SCM) et ses sociétés affiliées n'accepteront pas les CV non sollicités envoyés par des tiers recruteurs et demandent par la présente aux agences de ne pas contacter directement les employés ou les gestionnaires de SCM pour leur présenter des candidats. SCM NE paiera PAS de frais pour tout placement résultant de la réception d'un CV non sollicité et considérera tout CV non sollicité transmis comme une information publique. SCM accepte les CV soumis directement par les candidats. Claims Adjuster – Specialty Risk Division (SRD) - (Montréal, QC) Role Summary: Investigate all types of personal and commercial insurance claims, assess damages and negotiate settlements on behalf of insurance companies or self-insured companies. Education, knowledge and experience required: - Experience in claims adjustment - Liability
- Good interpersonal communication skills
- Negotiation skills
- Good time management skills
- Demonstrate team spirit
- Dedicated to customer service
Responsibilities: - Gather statements from insured parties and/or witnesses/third parties by interviewing them tactfully and attentively, in accordance with our clients' quality and customer service standards
- Investigate the facts and circumstances to determine the cause and liability for the claim; communicate well-founded recommendations to clients
- Assess and determine the extent of damage according to our clients' standards
- Negotiate a fair and satisfactory settlement for all parties involved
- Participate in business development by meeting regularly with current clients
- Perform assigned tasks in accordance with established work standards, policies and procedures
Competencies required to succeed: - A university degree or college diploma specializing in criminal law, law and security, or business administration. Your formal judgement education and the skills you have acquired while working in the legal field may make you an ideal candidate for a Claims Adjuster position
- Specialization in errors and omissions and/or directors' and officers' liability files
- Valid AMF Claims Adjuster Licence - Class 5A
- 7-10 years experience in claims adjustment
- Valid driver’s licence
- Bilingualism an asset
Required Skills: - Autonomy and sense of responsibility
- Analytical and judgement skills
- Commitment to a job well done and meeting deadlines
- Good oral and written communication skills in both French and English
SCM Insurance Services and its subsidiaries welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates throughout the recruitment and assessment process. All potential employees are subject to a background check. Statement on unsolicited recruitment of candidates - Recruitment agencies SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.
| Montreal | Quebec |
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